Frequently Asked Questions
Account Management\General Information
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* Orders cannot be combined or split once they have been submitted.
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When combining different product types in the same order, the product with the longest service time will be used for the service time for the entire order. We strongly recommend separating orders whenever any portion of an order is needed with a faster turnaround time. Separating two orders will get both orders back to you earlier than submitting them together. Orders cannot be combined or separated after they have been submitted to the lab.
Putting any instructions or comments on your order may delay it by at least one day as it will be sent to Customer Service to review your instructions or notes. Only information pertinent to your order should be put in the Instructions or Comments to minimize delays in production. When placing your order, please be sure to look over all of the items you've ordered in the Review Order Screen before you actually place the order. Make sure you've ordered the correct paper type, the correct finishing services, and the correct quantities. Also check the cost of the order. Make sure it is what you're expecting to pay for the order.
Materials
More information is available by each product type under Products and Services on the “Details” tab.
Learn more about our Sample Policy
File Preparation and Editing
When sending files to Full Color, follow these guidelines to avoid having additional charges added for correcting your files:
- Color Mode: RGB (Recommended Color Space: sRGB)
- Acceptable Filetypes: JPG, JPEG, PNG, TIF, TIFF
- No LZW Compression
- No 16 bit files
- No Progressive files
- No Alpha Channels
- No layered Photoshop files
- No RAW or Proprietary Camera File Formats
- File should not exceed 180 MB
- File Naming: Please do not use %, #, ~, @, or * characters in your filename, and do not exceed 25 characters in length
Name your files sequentially and be sure to include leading zeros or other number. For example, start with 001.jpg, 002.jpg, 003.jpg, etc. If needed, there are many good programs available for batch renaming of your files.
Both formats have advantages and disadvantages. The better question is, “When should you use each?” Tiff is usually the best quality output from a digital camera. However, the file size is huge compared to even the best JPG setting, and the advantages may not be noticeable. A more important use of TIFF is as the working storage format as you edit and manipulate digital images. You do not want to go through several edit and save cycles with JPG formats, as the degradation accumulates with each new save. One or two JPG saves at high quality will not be noticeable, but the tenth may be. JPG is best used as the final format for all digital photographs. You can achieve excellent quality with a JPG file even at high compression settings. This will save time in uploading to the lab and space when saving to archives.
Images intended for printing should be taken at the highest resolution setting for best print quality. Lower resolution photos printed at too large a print size may stretch the pixels beyond the point where they look sharp or clear. If your file was captured at a low resolution, artificially adding to the file size will not significantly improve the print quality. The chart below has been provided as a rule of thumb only and is based on the file’s native resolution from the camera and for properly exposed files. You can also view your files at 100% in Photoshop for a good representation of how the file will print. To view your file size, open the image in Photoshop to check the full image size and not the compressed JPG file size.
| Print Size | Minimum Pixel Size | Minimum File Size |
|---|---|---|
| 4x6 | 800x1200 | 2.75MB |
| 5x7 | 1000x1480 | 4MB |
| 8x10 | 1600x2000 | 9.16MB |
| 8x12 | 1600x2400 | 11MB |
| 11x14 | 1925x2450 | 13.5MB |
| 16x20 | 2000x2500 | 14.3MB |
| 20x24 | 2100x2520 | 15.1MB |
| 24x30 | 2400x3000 | 20.6MB |
| 30x40 | 3000x4000 | 34.3MB |
The reason for this problem is aspect ratio. Aspect ratio is the width to height relationship of an image. When you order a print size that is a different aspect ratio than the image, you cannot get the full frame of the image in the print.
When adding text, be sure to crop the image to the correct print size first, before adding the text, so you will be sure to place the text in the correct spot. Place your text no closer than .25” from the edges of the image.
Beware of online editing tools. Many free photo editing tools on the web are for online file editing and sharing, not for printing. These are not recommended for professional photographers and they do not support professional photographers. You may find that they use different terminology, they may not support cropping to a print size or aspect ratio, they may not allow you to embed a color profile, and lastly, they may lower the resolution of your file to a thumbnail.
Color Management
With Lab Managed Color your images are professionally color managed by our specialists. Studio Managed Color is for photographers who want to manage their own color. Learn More.
As long as you white balance your camera and properly expose your images, you do not need to make any color corrections to your files if you have Full Color color correct your images. If you use our No Color Correct service, you must be calibrated to our output device; follow our Color Management Tutorial to calibrate your monitor to Full Color.
Several things can be done to improve screen to output consistency. First, start with a good power connection and battery backup for your computer and monitor. Also, invest in a high-quality color monitor as well as a small color corrected light box to use in comparing prints to the computer screen. Then, set up your system in a room with low, consistent light levels with no daylight coming in through windows, or any light source hitting the monitor.
Finally, calibrate your monitor to the output device. Following these steps should help you achieve more accurate color results.
The NEC MultiSync PA Series has created a benchmark for accurate, consistent and repeatable color performance. The monitor hood is also a valuable addition.
We recommend that you submit files in sRGB; we also recommend setting your camera to sRGB. If you are managing your own color, follow our Color Management Tutorial to calibrate your monitor to Full Color as well.
SRGB is very close to the gamut of photographic paper. Adobe RGB and ProPhoto each have a color gamut that is much larger than that of photographic paper. Therefore, when adjusting files for photographic printing, you should use SRGB so that you see a closer representation of what the paper will print.
Here is a chart comparing various color spaces to the color gamut of photographic paper.
To keep the original color data associated with a digital camera file, you should preserve embedded profiles. Converting a file from one color space to another modifies the pixels and discards the original color data. If you need to view a file in a different color space than the one in which it was shot, assigning a profile will allow you to preview the file without changing the original profile.
Photographic Prints
No, all of our prints are border-less, except proofing where borders are optional. If you would like a border, please put the border on yourself. Borders should come in at least .25” on your image to avoid getting cut off or appearing uneven.
Yes, you can mix and match paper types in one order when ordering through select ordering systems.
Yes. For photographic and fine art prints, please follow these instructions for ordering. For custom sized metal prints, you can order through the Custom Metal Prints page.
We enlarge your image by approximately 2% which may be 1/16 to 1/8 inch in on your image. We do this to account for paper tolerances so that you do not receive a print with a white edge. Anything important in the image including borders, text, heads, etc. should be moved in about a ¼ inch on the image to ensure that it will not be cut off on the final print.
Over 100 years when displayed out of direct sunlight.
To submit a logo for Studio Logo setup, upload the logo file through the Send Files page. Let us know that you are ordering a Studio Logo Setup, and any special instructions. Once your logo is on file for your account, it is easy to order your prints with your logo.
Instructions for Ordering Logo Prints in FOS and ROES Plus
In the Full Color Ordering System – Event, you can also personalize the front of your prints with two lines of text with a choice of placement, font and colors. Be sure images are heads up in the ordering system so the personalization will go in the correct place. You can also add personaled text through ROES Plus and ROES Events.
We make one correction for the entire file, adjusting color and density; we do not adjust contrast or saturation. For portraiture, we adjust for best skin tones.
For best results when ordering B&W images on photographic paper, choose the B&W print tone option in the ordering system - even if you have already converted the image to B&W. You may want to convert your image to B&W yourself to have more control over the tonal range of your image, however, applying the Full Color B&W profile will give your B&W prints a more pleasing neutral tone that is closer to a true B&W. Remember, if your image is primarily B&W but has some color, you will need to use the Color print tone – do not switch to B&W.
Wallets are 2.5x3.5 inches.
We also offer die-cut wallets. It is critical that anything important in the image including text, heads, etc. should be moved in about a ¼ inch on the image to ensure that it will not be cut off on the final print. See the sizing guide under Products and Services to ensure there are no surprises.
For orders placed through the website or ROES Plus, only wallets printed 8-up on a sheet are available for die-cut. For volume ordering, die-cut for 4 up wallet are also die-cut.
We have two distinctly different types of canvas products. Traditional canvas means we print the print and bond it to a canvas material which can be mounted on masonite or stretched over a board frame. This is referred to as Masonite canvas and Stretcher canvas, respectively. Canvas can also be mounted on 3/16" Gatorboard..
Unlike traditional canvas mounting, with our Fine Art canvas and Gallery Wraps, the image is printed directly onto canvas using high-quality archival ink. This can be mounted on masonite, mounted on a stretcher frame or you can order as a Gallery Wrap where the image extends over the sides of the canvas, which is stretched over your choice of a ¼”, ¾", 1½" or 2" frame and your customers' print is ready to display just as it is. No frame is needed. Gallery Wraps and Fine Art Canvas prints are then finished with a clear gel coating to protect the print.
Check out our product weight chart to see what a print will weight on your wall.
Proofs are printed on the same photographic paper and printers as regular photographic prints. Proofs are less expensive because they are ordered as only one print size and therefore require less handling and packaging.
Sports, Events, & School
Yes, many of the fields in FOS-Sports may be customized. Learn more
Setting up packages is easy by going to Edit>Packages in the Full Color Ordering System and then selecting the Sports or Events tab as needed. View Tutorial
In FOS – Sports, image nodes designed for Individuals or Players may be either Vertical or Horizontal in the Apex, Graphite, Platinum, Summit and Urban product lines. Individual images must be Vertical in the Original and ProFlex product lines. Team nodes must be Horizontal for all product lines.
In FOS – Events, both vertical and horizontal images may be used for all product lines. However, some products, like the Sports Ticket will work best with a vertical image.
In FOS - Sports only one product line and sport may be used per order. In FOS – Events, multiple product lines may be combined in the same order.
No, previewing your image inside the templates is not available prior to uploading. For simplicity, all image nodes inside templated products are a 5x7 or 7x5 ratio. You may want to allow some extra room for the Original line which has a slight mask at the bottom of the image node. When ordering any graphic product or personalization, images must be rotated heads up in the ordering system. For new users to the system or when customizing fields, you may want to send your order to the attention of our Customer Service team in the order comments located on the Select Options page. They will be happy to preview the order prior to printing to avoid any costly first time mistakes.
Individual packaging is available for a small charge, and all photographic prints are placed in a white 9x12 envelope printed with the child's name, event, photographer name and phone number. All specialty products are packaged separately. Note: One file or image per package, including groups or teams. Multiple poses of individuals or group shots and an individual cannot be combined into the same envelope.
Personalization on graphic products is not recommended.
Press Printed Products
No, the Safe Line is not a cut line. Anything inside the Safe Line will be on your final printed product. However, anything outside the Safe Line could still be in the final product. Therefore, you cannot design just to the safeline or you will have uneven strips of white showing on one or more sides of your final print.
Yes. We have Photoshop files available that are setup for the exact sizes needed for designing Press Printed Products. They have guides preset on them to show where the Safe Line is so there shouldn't be any surprises when ordering. These are available within the DETAILS tab of each product page.
Areas of solid color, tints and blends may reproduce better if filtering techniques are used (i.e., noise or texture). To maintain a smooth appearance, introduce a slight pattern to modulate the color. The pattern can take the form of texture, subtle graphics or simple noise. Adding a pattern can also improve color reproduction and eliminate banding. The same holds true for large areas of color blends and gradients.
There is no difference in the actual size. The differences are for marketing and ordering purposes only. If ordered as a Rep Card, it can be ordered in increments of 40. The minimum quantity for Business Cards is 100.
If you are ordering multiple copies of the same book, enter the quantity you need and type a note that says how many copies of the book you would like in the Instruction box of the Review Order Screen in ROES Plus. For different books, order the pages for book 1 and then the cover and then order the pages for book 2 and then its cover. Include a note in the Instruction box with a clear explanation of what you are wanting. We do not recommend combining other types of products in the same order with press printed books.
The first page begins on the right as a single page. When you turn that page it opens to the first spread.
For long term protection of your press printed books, take a proactive stance by avoiding possible damage. Do not leave your book in a hot car or expose it to water or other liquids. Use a dry anti- static soft microfiber cleaning cloth for cleaning fingerprints and removing dust or debris. Use outward cleaning motions so that any dirt falls outward and not into the crease of the spine. Keep the cloth in its original plastic envelope between uses. Do not use any cleaning sprays or chemicals.
Metals and Dye-Sublimated Products
Check out our product weight chart to see what a print will weight on your wall.
We offer a variety of metal, circle and standUP® metal prints on .030", .045" and .055" thick aluminum, available in Brushed Metal or High Gloss surfaces. To create your metal prints we use a special sublimation process to achieve an extremely high level of detail and vividness of color on ultra-thin aluminum.
To remove dust or smudges use a microfiber or soft cotton cloth. If needed, you can use a damp cotton cloth and wipe dry with a dry soft cotton cloth. View Microfiber Cloth
Our metal products can be used outdoors if they are hung in shaded areas. Placing the metals in direct sunlight is not recommended; when exposed to direct sunlight colors may fade.
Dye-Sublimation represents a new medium for displaying photos by infusing dyes directly into specially coated products. Because the image is infused into the surface and not printed on it, your images will take on an almost breathtaking luminescence. You've never seen a more brilliant and high resolution print! Colors are vibrant and the detail and definition are unsurpassed. Therefore, photographers need to keep a few simple things in mind when processing images for ordering dye sublimated products. Adding to an image's brightness, shadows, clarity, vibrancy and even sharpness are all bumping up the contrast of the image. For example, what the sharpen command is doing is simply increasing the contrast, but in a slightly different way. Instead of just looking at the image as a whole and making the dark colors darker and the light colors lighter, the sharpen command examines each individual pixel and its surrounding neighbors. If the pixel is darker than the average of it's neighbors, then the sharpen command makes that particular pixel even darker. The opposite process is performed on the lighter pixels. The end result is that edges of color and brightness changes to become more defined, or sharpened. Adding too much contrast to an image can result in halos and banding or posterization. Going overboard on contrast can blow out highlights and lose shadows. The color saturation in highlights fades and the details in the shadows will be washed out. Additionally, areas with too great of a contrast, especially in a small area, may also result in black artifacts or other areas of discoloration in the final product. These types of artifacts produced by over-processing an image may not be seen when looking at the file on your monitor, however in the high definition and high resolution of a metal print or other dye sublimated product they may not be acceptable.
Boutique Packaging
Yes, boutique packaging is available on a per order basis for photographic prints 11x14 and smaller. Other products will be packaged only if they fit into the box.
Design
For photographic prints, borders should come in at least .25” on your image to avoid getting cut off or appearing uneven. For products requiring bleed, such as press printed and sublimated products, borders should come inside the safe line by at least .25”.
Yes.For photographic and fine art prints, please follow these instructions for ordering. For custom sized metal prints, you can order through the Custom Metal Prints page.
For photographic prints, we enlarge your image by approximately 2% which may be 1/16 to 1/8 inch in on your image. We do this to account for paper tolerances so that you do not receive a print with a white edge. Anything important in the image including borders, text, heads, etc. should be moved in about a ¼ inch on the image to ensure that it will not be cut off on the final print.
Products requiring bleed, such as press and sublmated prodcuts, will be cut or trimmed to the final product size. Safe Lines are used to help you ensure that important elements of your image will not be lost on the final product. Photoshop guides can be found on product pages to help you correctly layout your design.
Yes. We have Photoshop files available that are setup for the exact sizes needed for designing Press Printed, Metal Prints and select Photo Gift Items. They have guides preset on them to show where the Safe Line is so there shouldn't be any surprises when ordering. These are available within the DETAILS tab of each product page.
No, the Safe Line is not a cut line. Anything inside the Safe Line will be on your final printed product. However, anything outside the Safe Line could still be in the final product. Therefore, you cannot design just to the safe line or you will have uneven strips of border showing on one or more sides of your final print.
Areas of solid color, tints and blends may reproduce better if filtering techniques are used (i.e., noise or texture). To maintain a smooth appearance, introduce a slight pattern to modulate the color. The pattern can take the form of texture, subtle graphics or simple noise. Adding a pattern can also improve color reproduction and eliminate banding. The same holds true for large areas of color blends and gradients.
Dye-Sublimation represents a new medium for displaying photos by infusing dyes directly into specially coated products. Because the image is infused into the surface and not printed on it, your images will take on an almost breathtaking luminescence. You've never seen a more brilliant and high resolution print! Colors are vibrant and the detail and definition are unsurpassed. Therefore, photographers need to keep a few simple things in mind when processing images for ordering dye sublimated products. Adding to an image's brightness, shadows, clarity, vibrancy and even sharpness are all bumping up the contrast of the image. For example, what the sharpen command is doing is simply increasing the contrast, but in a slightly different way. Instead of just looking at the image as a whole and making the dark colors darker and the light colors lighter, the sharpen command examines each individual pixel and its surrounding neighbors. If the pixel is darker than the average of it's neighbors, then the sharpen command makes that particular pixel even darker. The opposite process is performed on the lighter pixels. The end result is that edges of color and brightness changes to become more defined, or sharpened. Adding too much contrast to an image can result in halos and banding or posterization. Going overboard on contrast can blow out highlights and lose shadows. The color saturation in highlights fades and the details in the shadows will be washed out. Additionally, areas with too great of a contrast, especially in a small area, may also result in black artifacts or other areas of discoloration in the final product. These types of artifacts produced by overprocessing an image may not be seen when looking at the file on your monitor, however in the high definition and high resolution of a metal print or other dye sublimated product they may not be acceptable.
On many products, a design tool called Pager may be used to create templates.
Here are some basic instructions on how to use press templates that are purchased from a designer.
If, for example, you have an image that is cropped to 20x30 at a resolution of 300 DPI and you want to split it into 2 - 20x15 prints, open a new 20x15 canvas at 300 DPI and use the marquis tool to select half of the original image and drop it into your new canvas. Crop the original 20x30 to a 20x15 with the other half of the image. Remember to make a copy of the original image before you start. For Gallery Wraps, you will need to take the sides of the wrap into account and for metal prints you will need to take the bleed into account.
With so many sizes available for Prints, Gallery Wraps, and Metals, Full Color makes it easy to design , sell, and order an Art Grouping that is sure to impress!
Click the Text tool “T” on the toolbar. Click the uppermost of the two squares at the bottom of the box. The top square represents the foreground color; this will be the color of your text. Choose the desired color for the text from the palette and select OK. Click the picture where the text will be placed. A dialog box opens. Select the font name, size, style and alignment. Click in the white box and begin typing your text. Click OK when finished. Move the text by holding down the left mouse button on any selected area (surrounded by the selection line, which looks like marching ants) and dragging the text to its position. Delete the text by pressing the Delete button on your keyboard or selecting Clear from the Edit menu.
Concerned about the correct way to put family names on cards? Simply add an “s” to the end of the name, as in “The Smiths.” For names that end in an “s”, “z” or “x”, add an “es” to the end of the name, as in “The Joneses.” Another alternative would be to use “The Jones Family.”
Ordering Systems
The images you wish to order from should be placed in a folder somewhere on your hard drive. Once you start your order DO NOT move your images from this file path or delete or rename any images in the folder. Otherwise, you may not be able to upload your order. You can safely move your images after your order has been received at Full Color.
No, you can crop your images using our ordering systems.
It’s easy to place an order using one of our FREE ordering systems.
All of Full Color’s ordering systems can be used on both Mac and PC.
Because you are dealing with images, and top-of-the-line software to manage those images, you will need a computer that is powerful enough to handle the large amounts of data being transferred. Below are our recommendations for optimum performance using our ordering systems:
Minimum Windows PCs
- 8 GB RAM
- 2.0 Ghz Processor
- 20 GB free on C: drive
- Windows 10 (64-bit) or above
- 1024x768 or higher screen resolution
- High Speed Internet
Minimum Macs
- 8 GB RAM
- 2.0 Ghz G5 or Intel Processor
- 20 GB free on the system drive
- OS version 12 "Monterey” or above
- 1024x768 or higher screen resolution
- High Speed Internet
You may have your screen resolution set too low. We recommend setting your screen resolution to at least 1024 x 768. To change your screen resolution, do the following:
For Windows: Right click on the desktop and go to Screen Resolution or Properties - Settings. Under Screen Area, move the arrow to at least 1024x768. Click OK.
For Mac: Go to System Preferences - Displays. Click on 1024x768 or higher. When prompted, click Confirm.
Yes, click Sent/Saved Orders in the upper right hand corner of the ROES Plus home page. A list of previously sent orders show at the top of the window that pops up. You may designate the number of days the previously sent orders are saved in the column to the far right.
Yes, click View Cart and then the Save for Later button in the bottom left hand corner. Whenever you are ready to work on the order again, or to send the order to Full Color, open ROES Plus and click the Sent/Saved Orders button. Select the Load Cart button to the right of the order to open it.
We recommend that customers clear the caches in the ROES Plus Ordering System on a routine basis. Click Diagnostic Tools in the lower right hand corner of the ROES Plus home page and then select the option to Clear Caches, then click OK. This will remove some application files from your hard drive in case they have somehow become corrupted. However, any order information you are working on or have saved/sent will be saved.
Technical Support
The Full Color Ordering System (FOS)is based on Java; a programming language used in numerous cross-platform applications. You may need to download/install Java manually if it is not already on your machine or to upgrade to the latest version. If you have older versions of Java on your machine, after you have the latest version, you may remove them.
Changes and upgrades to Java may occasionally keep you from launching one of our ordering systems. Full Color Tech Support is happy to assist you during normal business hours, but here are some helpful hints if you are experiencing problems after hours. (Instructions may vary slightly depending on your operating system and version.)
Remove the Ordering System and re-install as follows:
PC USERS (Windows 7 or higher)
Step 1. Go to START > CONTROL PANEL. Click on the Java icon. On the general tab, under temporary internet files, click VIEW or SETTINGS and then show Application. The cache viewer should now be available and you should see the FOS Application. Remove the application. You can now re-download the ordering system from fullcolor.com.
Still Having Problems?
Step 2. A simple clearing of your Java and browser cache may resolve any further issues.
PC Java Cache: Go to Start > Settings > Control Panel > Click on Java icon > Settings > Click on "Delete Files."
Edge Browser Cache: Go to Tools > Internet Options > General tab. Under Browsing History or Temporary Internet files, click delete or Clear History, as applicable.
Firefox Browser Cache: Go to Tools > Clear recent history or Clear private data, as applicable. Clear cache.
Still Having Problems?
Step 3. On rare occasions, PC users will continue to experience problems launching FOS even after emptying the cache. A complete uninstall and reinstall of Java may then be necessary to restore your Java settings.
Uninstall all Java versions: Starting with the latest version. Go to Control Panel > Programs and Features > select the Java versions and click Uninstall.
Reinstall Java: Go to java.com and click the Download Java button.
Launch FOS: Download the ordering system from our website.
Note: If the ordering system icon is still on your desktop, delete the icon before reinstalling the ordering system.
Still Having Problems?
Step 4. If you get a message asking you what program to open the .jnlp file with, follow these steps.
Choose the option to "select which program to open this file with." You should get a window similar to this one:
Select the Java(TM) Web Start Launcher icon, make sure that "Always use the selected program to open this kind of file" is checked, and click OK.
The ordering system should now launch.
MAC USERS
Note: DUE TO RECENT SECURITY UPDATES FROM APPLE, WE RECOMMEND MAC USERS INSTALL ALL UPDATES FOR JAVA AND THE OS SYSTEM ITSELF. IF ON OS 10.7 OR HIGHER, INSTALL THE LATEST VERSION OF JAVA FROM JAVA.COM.
Also, you may be asked if you want to install a non-App Store application. Go forward with the install, and check the box to have the system remember your choice.
If you are still experiencing problems launching the ordering system, continue with the following steps.
Step 1. Go to FINDER > APPLICATIONS > UTILITIES (OR SYSTEM PREFERENCES) > JAVA or JAVA PREFERENCES > NETWORK or GENERAL > VIEW CACHE FILES. The application cache viewer should now be available and you should see the Full Color ROES Plus and/or FOS Applications. Remove the application. You can now re-download the ordering system from fullcolor.com.
Still Having Problems?
Step 2. A simple clearing of your Java and browser cache may resolve any further issues.
Mac Java Cache: Macintosh Hard Drive > Applications > Utilities or System Preferences > Java or Java Preferences > Java Plug-in Settings > Cache > Clear Cache.
Safari Browser Cache: Go to Safari > Empty Cache. Click the Empty button.
Firefox Browser Cache: Go to Tools > Clear recent history or Clear private data, as applicable. Clear cache.
Note: WE RECOMMEND ALL MAC SYSTEMS UPGRADE TO OS 10.9 MAVERICKS, IF ON A LOWER VERSION. ONCE ON THAT VERSION, UPDATE JAVA TO THE LATEST VERSION OF JAVA AT JAVA.COM
It is possible to have two icons for ROES Plus ordering system or the shortcut icons for the ordering systems to have disappeared from your desktop. This may occur when windows or a third party program “cleans up” unused icons, or a Java update has taken place. Clearing caches on your machine can also sometimes delete icons. You can always launch the ordering systems from your program files. However, to get your shortcuts back, here are the instructions. Steps may vary slightly depending on your operating system.
PC: In the Control Panel, go to the Java icon and open the Java Control Panel. From the General tab, click on View under Temporary Internet files. Select the Full Color Ordering System or the Full Color ROES Plus ordering system from the list of applications and then click on the arrow at the top that says Install Shortcuts to restore the icon or click the red X at the top to delete an additional ROES Plus icon.
Mac: Go to Finder > Applications > Utilities or System Preferences. Then find the folder that lists the latest Java version. Double click on the Java or Java Preference icon. From the General tab, click on View under Temporary Internet files. Select the Full Color Ordering System or the Full Color ROES Plus ordering system from the list of applications and then click on the arrow at the top that says Install Shortcuts to restore the icon or click the red X at the top to delete an additional ROES Plus icon.
If you have tried these steps and still cannot restore your shortcut(s), your Java cache may be corrupted and the cache will need to be cleared. Please call Customer Service for tech support.